online dispute resolution
Information taken from the Complaints Book website regarding arbitration centres for alternative dispute resolution. You can check the source of the information at the official website of the Complaints Book.
Do you have a consumer dispute?
Did you know that there are competent bodies available to resolve your dispute through mediation, conciliation or arbitration?
Encontre a(s) entidade(s) certa(s) para o seu caso concreto aqui.
List of Alternative Dispute Resolution Entities for Consumer Disputes
Lisbon Consumer Conflict Arbitration Centre (CACCL) (more information: website)
Algarve Consumer Conflict Information, Mediation and Arbitration Centre (CIMAAL) (more information: website)
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira (CACCRAM) (more information: website)
Arbitration Centre of the Autonomous University of Lisbon (CAUAL) (more information: website)
Coimbra Region Consumer Conflict Arbitration Centre (CACRC) (more information: website)
Ave, Tâmega and Sousa Consumer Conflict Arbitration Centre (TRIAVE) (more information: website)
Porto Information and Arbitration Centre (CICAP) (more information: website)
National Centre for Information and Arbitration of Consumer Conflicts (CNIACC) (more information: website)
Consumer Information, Mediation and Arbitration Centre (Arbitration Court) (CIAB) (more information: website)
The Azores Region Consumer Information, Mediation and Arbitration Centre (CIMARA) (more information: website)
Arbitration Centres for Specific Conflicts
– Insurance Information, Mediation and Arbitration Centre (CIMPAS) (more information: website)
RAL entity with specific competence
– Travel and Tourism Agencies Customer Ombudsman (APVT Ombudsman) (more information: website)
Further information
For further information, please visit the website of the Directorate-General for Consumers
Website: https://www.consumidor.gov.pt/